Data Retention Policy
Last Updated: June 25, 2025
This Data Retention Policy explains how Dolmerano ("we," "us," or "our") retains, stores, and disposes of personal data and other information collected through our services at dolmerano.com.
1. Purpose and Scope
This policy applies to all data collected, processed, or stored by Dolmerano in connection with our online seminar platform and educational services. We retain data only as long as necessary to fulfill legitimate business purposes, comply with legal obligations, resolve disputes, and enforce our agreements.
2. Types of Data We Retain
2.1 Account and Profile Information
We retain user account data including names, email addresses, profile information, and account preferences for the duration of your active account and for a specified period after account closure or inactivity.
2.2 Educational Content and Progress Data
Course enrollment records, completion certificates, assessment results, participation in seminars, discussion contributions, and learning progress are retained to provide continuous educational services and maintain academic records.
2.3 Communication Records
Correspondence with our support team, including emails sent to help@dolmerano.com, chat transcripts, and other communications are retained for quality assurance, training purposes, and dispute resolution.
2.4 Technical and Usage Data
Log files, device information, IP addresses, browser data, and usage analytics are collected and retained to maintain service security, improve functionality, and analyze platform performance.
2.5 Payment and Transaction Information
Financial transaction records, payment method details, billing addresses, and purchase history are retained as required for accounting, tax compliance, and fraud prevention purposes.
3. Retention Periods
3.1 Active User Data
While your account remains active, we retain all associated data necessary to provide our services, including profile information, course history, and communications.
3.2 Inactive Accounts
Accounts with no login activity for 24 consecutive months are considered inactive. We may delete or anonymize data associated with inactive accounts after providing reasonable notice to the registered email address.
3.3 Closed or Deleted Accounts
When you request account deletion, we will remove or anonymize your personal data within 30 days, except where retention is required by law or necessary for legitimate business purposes. Educational records and certificates may be retained for verification purposes.
3.4 Course and Educational Materials
User-generated content from discussions, assignments, and collaborative activities may be retained indefinitely as part of our educational archive, with personal identifiers removed after account closure.
3.5 Financial Records
Payment and transaction data are retained for a minimum of seven years from the date of transaction to comply with accounting standards and legal requirements.
3.6 Marketing Communications
Email addresses and communication preferences for marketing purposes are retained until you unsubscribe or request deletion. Unsubscribe requests are processed within 10 business days.
3.7 Legal and Compliance Data
Data required to comply with legal obligations, resolve disputes, enforce agreements, or protect against fraud may be retained beyond standard periods as necessary.
4. Data Minimization Practices
We regularly review the data we collect and retain, removing or anonymizing information that is no longer necessary for the purposes for which it was collected. Automated processes and manual audits ensure compliance with data minimization principles.
5. Secure Storage and Access Controls
All retained data is stored using industry-standard security measures including encryption, access controls, and regular security assessments. Access to personal data is restricted to authorized personnel who require it for legitimate business purposes.
6. Data Disposal Methods
When data reaches the end of its retention period, we dispose of it securely through:
Deletion: Permanent removal from active systems and databases using secure deletion protocols that prevent recovery.
Anonymization: Removal or modification of personal identifiers so that data can no longer be associated with specific individuals.
Archival: Transfer to secure, offline storage systems with restricted access for data that must be retained for legal or regulatory purposes.
7. Backup and Recovery Systems
Data retained in backup systems follows the same retention periods as production data. Backups are cycled according to our backup schedule, and deleted data is removed from backup systems within 90 days of the deletion request.
8. Third-Party Service Providers
When we share data with third-party service providers for processing, hosting, or other services, we ensure they maintain data retention practices consistent with this policy through contractual agreements.
9. Changes to Educational Records
Course completion records, certificates, and transcripts are maintained as permanent educational records. While you may update contact information, the academic content of these records cannot be altered to preserve their integrity and authenticity.
10. Geographic Considerations
Our services operate globally from our location at 87А, Nahirna St, Mykolaiv, Mykolaiv Oblast, Ukraine. Data retention practices comply with international standards while adapting to specific legal requirements where applicable.
11. Your Rights Regarding Retained Data
You have the right to:
Access: Request information about what personal data we retain about you.
Correction: Update or correct inaccurate personal information.
Deletion: Request deletion of your personal data, subject to legal and contractual retention requirements.
Portability: Receive a copy of your data in a structured, commonly used format.
Objection: Object to processing of your data for specific purposes.
12. Contact Information for Data Retention Inquiries
For questions about our data retention practices or to exercise your rights regarding retained data, contact us at:
Email: help@dolmerano.com
Phone: +380522246672
WhatsApp: https://wa.me/380522246672
Viber: viber://chat?number=%2B380522246672
Address: 87А, Nahirna St, Mykolaiv, Mykolaiv Oblast, Ukraine
13. Automated Decision-Making and Profiling
When automated systems are used to determine retention periods or process data deletion requests, human oversight is maintained to ensure accuracy and fairness. You may request manual review of automated decisions affecting your data.
14. Audit and Compliance Reviews
We conduct regular internal audits of our data retention practices to ensure compliance with this policy and applicable regulations. Audit records are maintained as evidence of our compliance efforts.
15. Data Breach Response
In the event of a data breach involving retained data, we will follow our incident response procedures, notify affected individuals as required, and review our retention practices to prevent future incidents.
16. Policy Updates and Changes
We may update this Data Retention Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Material changes will be communicated through our website and, where appropriate, via email to registered users.
Continued use of our services after policy updates constitutes acceptance of the revised retention practices. We encourage you to review this policy regularly to stay informed about how we retain and protect your data.
17. Legacy Data
Data collected before the implementation of this policy or under previous retention policies will be reviewed and aligned with current practices within a reasonable transition period. Users with questions about legacy data retention may contact us for specific information.
18. Research and Analytics
Aggregated, anonymized data may be retained indefinitely for research, statistical analysis, and service improvement purposes. This data cannot be used to identify individual users and is not subject to deletion requests.
19. Educational Continuity
To maintain continuity in educational services, we retain data necessary to recognize returning users, restore access to purchased courses, and provide seamless learning experiences across sessions and devices.
20. Accountability
Dolmerano is committed to transparent and responsible data retention practices. We maintain documentation of our retention decisions, disposal activities, and compliance measures to demonstrate accountability to users and regulatory authorities.
This Data Retention Policy is effective as of the last updated date shown above and applies to all data collected and retained by Dolmerano in connection with our online educational services.