Anti-Spam Policy
Last Updated: February 10, 2025
At Dolmerano, we are committed to responsible communication practices and maintaining the trust of our users. This Anti-Spam Policy outlines our approach to preventing spam and unsolicited communications across our platform and services.
Our Commitment
Dolmerano maintains a zero-tolerance policy toward spam. We do not send unsolicited commercial emails, and we do not sell, rent, or share email addresses with third parties for marketing purposes without explicit consent.
Definition of Spam
For the purposes of this policy, spam includes but is not limited to:
Unsolicited Commercial Messages: Any promotional or marketing communication sent without the recipient's prior consent or explicit opt-in.
Bulk Messaging: Mass distribution of identical or substantially similar messages to multiple recipients who have not requested such communications.
Deceptive Content: Messages with misleading subject lines, false sender information, or disguised commercial intent.
Harassment: Repeated unwanted messages sent to individuals who have requested cessation of communication.
Communication Practices
Consent-Based Communication
We only send marketing communications to individuals who have:
Explicitly opted in to receive such communications through our website, registration forms, or subscription processes.
Provided their email address in the context of a business relationship or inquiry related to our services.
Not subsequently opted out or unsubscribed from our communications.
Transactional Messages
We may send non-promotional transactional messages necessary for service delivery, including:
Account creation confirmations and password reset notifications.
Enrollment confirmations for seminars and educational programs.
Service updates, technical notices, and security alerts.
Responses to inquiries or support requests initiated by users.
These messages are essential to our service and are not considered marketing communications.
Identification and Transparency
All communications from Dolmerano clearly identify:
The sender as Dolmerano with accurate contact information.
The purpose and nature of the communication.
A valid reply address monitored by our team.
Clear unsubscribe instructions in every marketing message.
User Rights and Control
Unsubscribe Options
Every marketing email we send includes a clear and conspicuous unsubscribe mechanism. Users may opt out of marketing communications at any time by:
Clicking the unsubscribe link provided in every marketing email.
Contacting us directly at help@dolmerano.com with an unsubscribe request.
Adjusting communication preferences in their account settings.
We process all unsubscribe requests promptly, typically within 48 hours, and no later than 10 business days.
Data Protection
Email addresses and contact information provided to Dolmerano are:
Stored securely with appropriate technical and organizational safeguards.
Used only for purposes disclosed at the time of collection.
Protected from unauthorized access, disclosure, or misuse.
Never sold, rented, or shared with third parties for their marketing purposes without explicit consent.
Prohibited Activities
Users of Dolmerano services are prohibited from:
Sending Spam: Using our platform to send unsolicited commercial messages or bulk communications to individuals who have not opted in.
Harvesting Addresses: Collecting email addresses or contact information from our platform for unauthorized purposes.
False Representation: Misrepresenting identity or affiliation when communicating through our services.
List Sharing: Sharing, selling, or distributing email lists obtained through Dolmerano to third parties.
Automated Scraping: Using automated tools to extract user information from our platform.
Enforcement and Consequences
Violation Response
Violations of this Anti-Spam Policy may result in:
Immediate suspension or termination of user accounts.
Removal of content or communications that violate this policy.
Restriction of access to certain features or services.
Reporting to relevant authorities or service providers.
Legal action to protect our users and platform integrity.
Monitoring and Detection
Dolmerano employs technical measures and monitoring systems to detect and prevent spam activities, including:
Automated filtering and detection systems.
User reporting mechanisms for suspicious communications.
Regular audits of communication practices and patterns.
Collaboration with email service providers and anti-spam organizations.
Third-Party Services
When we utilize third-party email service providers or communication platforms, we ensure they:
Maintain anti-spam policies consistent with industry standards.
Comply with applicable laws and regulations regarding electronic communications.
Implement appropriate security measures to protect user data.
Honor unsubscribe requests and user preferences.
We remain responsible for the actions of third-party service providers acting on our behalf.
Reporting Spam
Report Suspected Spam
If you receive communications claiming to be from Dolmerano that you believe are spam or unauthorized, please report them immediately to help@dolmerano.com with the following information:
The full email header information.
The date and time you received the message.
A copy or screenshot of the message content.
Any other relevant details about the communication.
We investigate all reports promptly and take appropriate action against violations.
Report Policy Violations
To report users or activities that violate this Anti-Spam Policy, contact us at help@dolmerano.com with detailed information about the violation. We treat all reports confidentially and investigate thoroughly.
Compliance with Laws
This Anti-Spam Policy is designed to comply with applicable anti-spam legislation and regulations in jurisdictions where we operate, including but not limited to standards for:
Obtaining consent before sending commercial electronic messages.
Providing clear sender identification in all communications.
Including functional unsubscribe mechanisms in marketing messages.
Honoring opt-out requests within required timeframes.
Maintaining accurate records of consent and communication preferences.
We continuously monitor legal developments and update our practices accordingly.
Educational Content and Updates
Communications about our seminars, educational programs, and fashion trend topics are sent only to:
Enrolled participants who registered for specific programs.
Users who subscribed to receive educational content updates.
Individuals who initiated contact regarding our educational offerings.
These communications may include course materials, schedule updates, and relevant educational resources.
Contact Information Management
Keeping Information Current
Users can update their contact information and communication preferences at any time by:
Logging into their account and accessing settings.
Contacting our support team at help@dolmerano.com.
Using preference centers linked in our communications.
We encourage users to keep their contact information current to ensure they receive important service-related communications.
Inactive Accounts
For accounts that remain inactive for extended periods, we may:
Reduce the frequency of marketing communications.
Send re-engagement campaigns with easy opt-out options.
Eventually suppress email addresses from marketing lists while retaining them for transactional purposes only.
Policy Updates
We may update this Anti-Spam Policy periodically to reflect:
Changes in our communication practices or services.
New legal requirements or industry standards.
Feedback from users and stakeholders.
Technological developments affecting electronic communications.
We will notify users of material changes through:
Email notification to registered users.
Prominent notice on our website at dolmerano.com.
Updated last revised date at the top of this policy.
Continued use of our services after policy updates constitutes acceptance of the revised terms.
Questions and Concerns
If you have questions, concerns, or feedback regarding this Anti-Spam Policy or our communication practices, please contact us:
Email: help@dolmerano.com
Phone: +380 52 224 6672
WhatsApp: +380 52 224 6672
Viber: +380 52 224 6672
Address:
Dolmerano
87A Nahirna Street
Mykolaiv, Mykolaiv Oblast
Ukraine
We are committed to addressing your concerns promptly and maintaining transparent, respectful communication practices.
This Anti-Spam Policy is effective as of February 10, 2025, and governs all communications from Dolmerano and use of our communication services.